Murray Kustom Rods can ship your order to your home or business (shipping address must be a continental U.S. address.)

Shipping and Deliveries Murray Kustom Rods ships your merchandise using UPS, FedEx, and various truck freight companies for domestic shipments within the continental United States. Transit times vary between the numerous different companies. You will be notified when your product has shipped. Important: the customer must be home for Motor Freight shipments in order to inspect and sign for the merchandise at the time of delivery. See also, damaged and lost packages.

Damaged and Lost Packages or Missing Parts If you receive a package which was damaged, i.e., the product inside the package is damaged or some pieces inside the package are missing, etc., please call customer service immediately at 817-468-7637 or email at Info@MurrayKustomRods.com. You must keep all of the original packaging. Do not throw anything away or attempt to install any component or product, and please, do not disassemble your vehicle. Customer service will handle the claim process from here as this was not your fault. If your order was received incomplete, i.e. missing a complete box, etc., please call customer service immediately at 817-468-7637 or email at Info@MurrayKustomRods.com to report.

Truck Freight Delivery If you receive your merchandise by truck freight, pay special attention to what it says on the paperwork you will be asked to sign. It will say 1 skid containing X number pieces. You are signing for this many pieces. You must count and confirm the number of pieces before signing. If you receive a package that was short or damaged which was delivered by a truck freight company, you must sign for it that way. Sign the bill of lading as (short) or (damaged) qty?, Item?, Description?, Type damage?, Etc. Please make sure that the driver acknowledges the situation, in writing on the bill of lading or else Murray Kustom Rods cannot proceed in helping you with a claim on the product. The truck freight carriers are very specific on this matter.

Lost Shipments If your package has been shipped to you from Murray Kustom Rods and has become lost by one of the carriers, then a "tracer" must be started on the item/package. Murray Kustom Rods, unfortunately, is at the mercy of the carriers in these situations and our hands are tied. We at Murray Kustom Rods must abide by the rules of the carrier under these circumstances. A certain number of days are allowed for the carrier to attempt to locate and deliver the package. If this cannot be completed, then a claim will be opened and Murray Kustom Rods will be given permission by the carrier to reship to you. It is not Murray Kustom Rods' fault that the carrier lost your package. In an effort to eliminate this situation we attempt to ship only with the most reputable carriers available.